Privacy Policy
We respect your privacy and are committed to protecting your personal data and author metadata with complete transparency.
1. Information We Collect
At ISBN Publishing (operating at isbnpublishing.com), we collect information necessary to assign official ISBN identifiers, fulfill publishing and distribution orders, manage user accounts, and maintain platform security.
A. Personal & Account Information
When you create an account, register an author profile, or submit an inquiry, we collect your name, email address, password hash, account role, billing information, and contact records.
B. Book Listings & Bibliographic Metadata
When you register books or order ISBNs, we collect book title, subtitle, author name, contributor details, publisher/imprint name, publication date, language, edition, page count, price, category/genre, format (Paperback, Hardcover, eBook, Audiobook), and synopsis.
C. Payment & Transaction Details
All payment transactions are processed securely through PCI-DSS compliant third-party payment gateways (e.g. Stripe). We do not store complete credit card numbers or security CVV codes on our servers.
D. Technical, Device & Usage Information
When you visit our site, our servers and integrated analytics tools automatically collect IP addresses, browser user-agent, operating system, referring URL, pages visited, session duration, device type, and timestamp logs.
2. Google Analytics & Web Measurement
We utilize Google Analytics (a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to understand how visitors interact with our website, optimize page load speeds, and improve publishing workflows.
How Google Analytics Operates on Our Site:
- Cookies & Client Identifiers: Google Analytics sets first-party cookies (such as
_ga,_ga_*) to distinguish unique visitors, count page views, and understand how visitors navigate our web pages. - IP Anonymization: We have enabled IP anonymization/masking in Google Analytics. Your IP address is truncated and anonymized within Member States of the European Union or other contracting states to the Agreement on the European Economic Area before transmission to Google servers.
- Aggregated Reporting: Data collected via Google Analytics is analyzed in aggregate form (e.g. total monthly visitors, most viewed service pages, average checkout duration) and is not used to identify individual authors personally.
- Opting Out: You can prevent Google Analytics from collecting and processing your browsing data by downloading and installing the official Google Analytics Opt-out Browser Add-on .
3. Google Ads Conversion Tracking Tag
We use Google Ads Conversion Tracking and associated marketing tags provided by Google LLC. This allows us to measure the return on investment of our digital advertising and ensure our educational and publishing service ads reach authors who need ISBNs and book distribution.
Operation of the Google Ads Tag:
When an author clicks on an advertisement placed by ISBN Publishing on Google Search, YouTube, or Google Display Network, a temporary conversion tracking cookie or tag is stored on the user's device (such as _gcl_au or IDE).
- Conversion Events: If the user visits certain target pages (e.g., successful registration, ISBN checkout confirmation, service order placement), Google and ISBN Publishing can recognize that the visitor clicked on the ad and navigated to our page.
- No Direct Personal Identification: These conversion tracking cookies do not contain sensitive personal identifying details such as passwords, manuscripts, or unencrypted financial info. Google provides us with non-personal aggregate statistics (e.g. conversion rates, campaign ROI).
- Remarketing & Advertising Settings: Google may use tracking cookies to show relevant ads on third-party websites based on past visits to our site.
How to Manage & Opt Out of Google Ads Tracking:
4. Cookies & Tracking Technologies
Cookies are small text files placed on your device by your browser. We use cookies and similar browser storage techniques (e.g., localStorage, session storage) for the following purposes:
| Cookie Category | Purpose | Examples / Providers |
|---|---|---|
| Strictly Necessary | User authentication, session tokens, CSRF protection, and security. | better-auth.session, theme |
| Performance & Analytics | Traffic analysis, user flows, and error diagnostics. | _ga, _gid (Google Analytics) |
| Advertising & Conversion | Ad conversion measurement and campaign attribution. | _gcl_au, IDE (Google Ads) |
You can configure your browser to reject all or certain cookies, or to alert you when cookies are being sent. Note that blocking essential cookies may affect the functionality of your author dashboard.
5. How We Use Your Information
We process your personal and book data strictly for legitimate business purposes:
- Service Delivery: Assigning unique 13-digit ISBNs, submitting metadata to international bibliographic catalogs, and fulfilling service orders.
- Account Administration: Managing author dashboards, verifying email identities, and maintaining secure login sessions.
- Customer Support: Responding to inquiries, order status updates, and technical assistance.
- Marketing & Performance Optimization: Evaluating ad effectiveness through Google Ads conversion tracking and analyzing site trends via Google Analytics.
- Compliance & Fraud Prevention: Preventing duplicate ISBN assignments, unauthorized access, and complying with international publishing standards.
6. Book Metadata & ISBN Registries
When you purchase an official ISBN, international publishing standards require that bibliographic metadata (title, author, publisher imprint, format, publication year) be registered in global databases such as Bowker Books in Print® and national ISBN agency registries.
By submitting book metadata for ISBN assignment, you acknowledge and authorize ISBN Publishing to transmit the necessary public bibliographic fields to these registries to ensure your book is discoverable by libraries, bookstores, and distributors worldwide.
7. Third-Party Service Providers
We only share information with trusted third-party providers who assist us in operating our platform, subject to strict confidentiality and security agreements:
- Google LLC: Web analytics (Google Analytics) and conversion measurement (Google Ads).
- Payment Gateways: PCI-compliant processors (e.g., Stripe) for financial transactions.
- Bibliographic Registries: Official ISBN agencies and Bowker for catalog indexing.
- Cloud Infrastructure: Secure database and hosting providers adhering to ISO/SOC standards.
8. Data Security & Retention
We implement robust technical, administrative, and physical security measures (including TLS/SSL encryption, encrypted database connections, hashed credentials, and role-based access control) to protect your personal data from unauthorized access, loss, or alteration.
We retain personal information for as long as your author account remains active or as required by international ISBN record-keeping standards and legal obligations.
9. Your Rights & Opt-Out Options
Depending on your jurisdiction (such as GDPR in the European Economic Area, UK GDPR, or CCPA/CPRA in California), you have specific rights regarding your personal data:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Update or correct inaccurate personal details in your account settings.
Right to Erasure
Request deletion of your account (excluding immutable international ISBN registrations).
Right to Object & Opt-Out
Opt out of non-essential marketing cookies, Google Ads tracking, and newsletters.
10. Contact & Privacy Requests
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection and Support team:
ISBN Publishing Data & Privacy Team
Email: support@isbnpublishing.com
Website: isbnpublishing.com
Response SLA: We aim to respond to all verified privacy inquiries within 48 business hours.